Privacy Policy

Welcome to Glow Aesthetics (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and respect. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, book a consultation, or interact with our services. It is issued in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide to us:

• Name and surname
• Email address
• Phone number
• Date of birth (when relevant for consultations)
• Medical history, including allergies, current medications, previous treatments and relevant health conditions
• Address (when needed for shipping or in-person appointments)

Any additional information you choose to share through our contact or consultation forms. Information about your health is special personal information under POPIA and is processed only to provide and manage your care

Information collected automatically:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and provide medical consultations and treatments
• To assess your suitability for treatment and to plan and deliver your care
• To communicate with you about appointments, treatments, and follow-ups
• To send appointment reminders and, only if you have opted in, occasional updates from the practice
• To improve our website, services, and user experience
• To respond to inquiries and provide customer support
• To comply with legal obligations
• To analyze usage patterns and improve our offerings

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers: We work with trusted partners (email platforms, booking systems, analytics tools) who assist us in operating our website and delivering services. These providers have access only to the information necessary to perform their functions.

Legal requirements: We may disclose information if required by law, court order, or governmental regulation.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our website.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Withdrawal of consent: Opt out of marketing communications at any time
• Data portability: Request a transferable copy of your data
• Objection: Object to certain types of processing

To exercise any of these rights, contact us at info@glowhealthandaestheticssa.com. You also have the right to lodge a complaint with the Information Regulator of South Africa at complaints.IR@justice.gov.za.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Medical records are retained for at least six years from the date of the last consultation, in line with Health Professions Council of South Africa guidance. Records for patients treated as minors are retained until their twenty-first birthday.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

If you are accessing our website from outside South Africa, please note that your information may be transferred to, stored in, and processed in countries with different data protection laws. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Glow Aesthetics Email: info@glowhealthandaestheticssa.com | Phone: 079 327 4292 | Address: NuSkinnovation, Unit 006 & 007, Portswood Ridge Level P3, V&A Waterfront, Cape Town

Your trust is the foundation of our relationship. We are committed to handling your information with the same care we bring to every aspect of your treatment.